Customer Industry:
Catering and Hotel
Main challenges:
1. Equipment compatibility and standardization
Hotel equipment often requires compatibility to provide customers with a better experience.
2. Network stability and coverage
Hotel rooms are densely packed, and WiFi signals are susceptible to interference; A large number of devices may lead to network congestion.
3. Centralized management and maintenance of equipment
Hundreds of guest rooms require remote monitoring of equipment to quickly locate faults (such as dead door locks or offline sensors).
4. Customer usability
There are significant differences in the acceptance of smart devices among customers of different age groups, and the operation needs to be intuitive.
We provide the following solutions to address the issues of device compatibility and standardization, as well as network stability and coverage:
By adopting a multi protocol gateway, it can simultaneously support WiFi, Zigbee, and Bluetooth, which not only solves the problem of device compatibility, but also solves the problem of WiFi signal interference caused by the dense number of devices.
We offer the following solutions for centralized equipment management and maintenance:
Integrate the smart control center with the hotel PMS system, and enable all devices to support proactive alarm functions such as low battery alerts and network anomaly notifications.
We provide the following solutions for customer usability:
Provide multiple control methods (including voice, mobile app, physical buttons), and design commonly used scene modes for easy one click operation.
Technical aspects：
Device interoperability has been improved to 95%, resolving most brand lock-in issues, and new device connection time has been reduced by 50%, lowering later expansion costs. At the same time, the offline rate of guest room devices has been reduced to <1%, network latency has been kept stable at <100ms, and coverage has been improved by 40% through Mesh network expansion.
Operations and Management：
Operational efficiency improved by 60%, fault response time reduced from 2 hours to 10 minutes, and equipment life extended by 20% through predictive maintenance. Guest satisfaction increased significantly, and the number of technical operation-related inquiries decreased by 45%.
Actual revenue generated for the hotel:
Through the intelligent detection system, annual energy consumption costs were reduced by $180,00.
Front desk and service staff workload reduced by 30% (self-check-in + smart door locks).
Bookings on OTA platforms increased by 12% due to the “smart room” label.
EN